A: If you have a question about how a store works, how to order or just want a friendly person to chat with, give us a ring on our toll free number +1(877) 264-4446. If you live outside the USA and need a direct line, you can use +1 (646) 215-6741. We are open Monday thru Friday from 9am-6pm EDT. If you have a simple question and feel more comfortable with a keyboard, shoot us an email at customercare@gomerch.com. We respond to each email personally so dont worry about a robot not understanding your question.

Shipping times for International orders varies depending on the location and the country's customs policy.

A: We accept Visa, Mastercard, and American Express credit cards. We also offer paypal on a variety of stores. Your credit card will be charged when you place your order. We require the credit card security code in order to process your purchases to protect against fraud. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express) or near your signature on the back of your card (if MasterCard or Visa).

A: Of course we are! Since security is a major concern when ordering online, we use Secure Sockets Layer (SSL) for financial transactions which protects your data while it is being transferred over the internet. When you get to checkout, you will see a green bar or lock in your address bar letting you know your info is safe with us. If you have more questions about security, give us a ring and we are happy to chat with you.

Unfortunately, yes. We collect tax in the state of California. You should see a calculated rate based on your zip code once you input all your shipping information and click verify order.

You should receive an order confirmation email whenever an order is successfully completed. It should be sent immediately but sometimes can be held up in spam or junk folders. Give a look there and if you still do not have one, drop us a line or give us a ring and we will be happy to look into it for you.

We ship orders 6 days a week (Monday thru Saturday) and typically, orders ship out the business day following when they were placed.

Absolutely! We will send you an update email letting you know that your has shipped out. Once its shipped out, it can take a day or two for the shipping carrier to update their system and make the available tracking info available. If you didn't get a tracking number, check your spam/junk folders and let us know. We will be happy to send you a tracking number to you.

As long as it hasn't shipped, no worries, just give us a call and we will be happy to help.

A: As of now we ship with the USPS only.


For domestic shipments, they will be shipped by either USPS First Class Mail or USPS Priority Mail.


For international shipments, they will be shipped by either USPS First Class Mail International or USPS Priority Mail International.


***DOMESTIC***


First-Class Mail- Delivery between 5-7 business days in most cases. Includes delivery confirmation to see when the package was delivered or delivery was attempted.


Priority Mail- Delivery between 3-5 business days in most cases. Includes delivery confirmation to see when the package was delivered or delivery was attempted, Saturday delivery at no extra cost and is the only expedited service that delivers to both mailboxes, mail slots and PO boxes.


***INTERNATIONAL***


First-Class Mail International- Delivery time is varied by destination and is the most affordable international shipping service. While this service is incredibly affordable, it does not offer tracking or delivery confirmation.


Priority Mail International- the USPS's most reliable and affordable way to ship packages internationally. Typical delivery time is 10-14 business days and includes delivery status updates.

Shipping cost is figured based on weight of the items in your cart and the destination its going to. Add all the products to your cart and head to checkout. Before you actually place your order, you will be displayed a price after you put in your shipping destination country or zip code.

We make every effort to get your preorder delivered to you by the day the product is available to the public. Preorders can sometimes be delayed by custom products or shipping delays of products coming to us from other suppliers. We make every effort to communicate these delays to you but sometimes things pop up at the last moment. We can't guarantee international delivery times because packages can be held up at customs or with weather delays.

A: Here at gomerch.com we want you to be stoked 100% of the time, but understand that sometimes problems will happen. If you're simply not happy with your order, please return the item(s) for a refund. After your items have been returned and credited back to your account, you can place a new order for different merchandise. All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period. All returned items must be in the original condition you received them in. We do NOT accept back washed or worn items. If a washed or worn item is returned, the return will be refused and sent back to you and you will be notified. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR RETURNS – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day).



Returns may be sent to:



GoMerch Returns

1601 Alton Parkway Ste B

Irvine, CA 92606


Please provide a copy of your receipt/packing sheet for a full refund.



We enclose a return form in every mail order package. If you are mailing an item to us, please take a minute to fill out this form to tell us how to best handle your return. If you do not have the return form, please download and print one here: http://www.gomerch.com/go/returns/. Please be sure to ship the package with a carrier that can provide tracking and insurance. GoMerch cannot replace packages lost during return shipment if proof of tracking is unavailable.



If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. Once your refund has been processed, you will receive an email confirmation. After your items have been returned and credited back to your account, you can place a new order for different merchandise. Your original shipping cost is non-refundable.



If we sent you the wrong item by mistake, dont worry we will get you the correct item. Please fill out the return form and indicate to us that we made a mistake and when we receive your package back, we will credit you back for shipping the item back to us and will get your correct order out right away.

- PAYMENT METHODS

Here at shoptiesto.com, a major credit or debit card is required to make a purchase. We accept Visa, Mastercard, American Express and Discover.

- ORDER STATUS

To check the status of your order, go to: http://www.shoptiestousa.com/orderstatus

- DISCOUNT CODE

If you have a discount code to shoptiesto.com, you will be given an opportunity to apply the discount during check out.

- PRODUCT LINE

Tiësto’s product line often varies between his North American Store and his Global Store. Both stores have the capability to ship worldwide. Feel free to switch back and forth between stores simply by clicking the button at the top left of your screen.

A: ***NOTE*** We recommend that you use Mozilla Firefox, Chrome or Safari to download***


When you click the download link, you will be asked if you want to open this file or save it to your computer. Select Save. Select your desktop or location of your choice, and then select Save. After the download is complete, close the dialog box.


Locate the file you saved and double-click it. In the dialog box that opens, left-click the Extract button. Select the location where you want to save the file, and then left-click the Extract button. This will create a file folder with all the files you need to view the music.


Please note that the link below is only available once and will be disabled after the first click so make sure you have the time necessary to complete the entire download. If you run into any issues during this process, give us a call and we will be happy to walk you through it.

- SHIPPING RATES

Shipping rates are calculated based on weight and shipping destination. During the check out process, you will be given an estimated cost of shipping prior to payment.

- COUNTRIES WE DELIVER TO

We deliver worldwide. During check out, you will be prompted to enter shipping information. You can select your country there from the drop down menu. If you do not see your country in the drop down menu during check out, feel free to contact us and we will add it immediately!

- SHIPPING TIME

Your package should take about 7-10 business days to receive within North America. Shipping times for International orders varies depending on the location and the country's customs policy.

- TRACKING YOUR PACKAGE

Once your order has shipped, you will received a confirmation email which will include a tracking number.

- NEVER RECEIVED YOUR ORDER

Please contact us at help@shoptiesto.com

A: All of our apparel goods are pretty standard in size and fit because we source them from the same suppliers each time. For a general sizing chart, head over to http://www.gomerch.com/go/sizecharts/mens.html If you need more information about sizing, give us a ring.

- RETURNS/EXCHANGE POLICY

We want you to be satisfied 100% of the time at shoptiesto.com, but understand that sometimes problems will happen. If you're simply not happy with your order, please return the item(s) for a refund. After your items have been returned and credited back to your account, you can place a new order for different merchandise. All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period. All returned items must be in the original condition you received them in. We do NOT accept back washed or worn items. If a washed or worn item is returned, the return will be refused and sent back to you and you will be notified.

Please fill out the return form found on the back of the invoice from your order.

Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you are returning. You will be responsible for the shipping charges associated with sending the return back to us unless we sent you the wrong item. When your return is processed, you will be reimbursed for the item(s) returned less the shipping costs. The original shipping cost is non-refundable.

If you have any other questions about returns please feel free to email us.

- HOW REFUNDS ARE ISSUED

Upon receiving the returned goods, we will issue a credit back to your credit card. Please allow two weeks for it to show up on your statement.

- RETURNING ITEMS YOU DIDN'T ORDER

If we sent you the wrong item by mistake don’t worry, we will get you the correct item. Please fill out the return form and indicate to us that we made a mistake and when we receive your package back, we will credit you back for shipping the item back to us and will get your correct order out right away.

A: Nope. All you have to do is head to checkout, put in your email address and we keep track of everything for you. When you complete an order, your order confirmation email will contain a password should you want to log in and view your order history with that email.

- PRIVACY POLICY

- Effective on January 4, 2010

This privacy statement describes how shoptiesto.com collects and uses the personal information you provide on our Web site: shoptiesto.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

TRUSTe

Shoptiesto.com is powered by GoMerch and is a participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. This Web site has agreed to have its privacy practices monitored for compliance by TRUSTe.

If you have questions or concerns regarding this policy, you should first contact us at privacy@shoptiesto.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
Collection and Use | Information Sharing | Tracking Technologies | Security | Additional Info | Contact Info
Collection and Use of Personal Information

We collect the following personal information from you

* Contact Information such as name, email address, mailing address, phone number
* Billing Information such as credit card number, and billing address
* Unique Identifiers such as user name, account number, password
* Preferences Information such as product wish lists, order history, marketing preferences

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to

* Fulfill your order
* Send you an order confirmation
* Send you requested product or service information
* Send product updates or warranty information
* Respond to customer service requests
* Administer your account
* Send you a newsletter
* Send you marketing communications
* Respond to your questions and concerns
* Improve our Web site and marketing efforts
* Conduct research and analysis

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@shoptiesto.com.
Information Obtained from Third Parties

We obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud.
Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

* as required by law such as to comply with a subpoena, or similar legal process
* when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or    respond to a government request,
* if GoMerch is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our    Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
* to any other third party with your prior consent to do so.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. Our Web pages may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by our third party partners. Web beacons are used along with cookies enabling our partners to compile aggregated statistics to analyze how our site is used.
Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of GoMerch. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at help@shoptiesto.com.

Additional Policy Information

Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at help@shoptiesto.com.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information

You can contact us about this privacy statement by writing or email us at the address below:
Tiësto / Go Merch
9019 Oso Ave Unit A
Chatsworth, CA 91311
Email: help@shoptiesto.com
Phone: 818-882-3277

- SECURITY

- All personal information is indeed secure, and the presence of a secure socket can be verified by selecting "File" ---> "Properties" in your browser    menu on pages where you enter personal information. The connection contains information about the SSL layer and 128-bit encryption.

We are constantly striving to make your shopping experience as worry-free as possible. To this end, we use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information. We will continue to provide the highest level of security to process your transaction by implementing improvements as new technologies become available.

A: Nope. You can call us and we can place an order for you over the phone. Unfortunately, we don't do mail order or fax orders…. That's too old school for us.

- What happened to your old store?
• Shoptiesto.com is the official merchandise store of Tiësto. The old store belonged to a company that Tiësto is no longer affiliated with.

- When will new products be available?
• New products will be introduced monthly. Please continue to check back often.